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Archived: Grimsargh House

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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 26 March 2013
Inspection Report published 26 March 2013 PDF | 82.83 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with four people using the service during our visit. They all expressed positive comments about the home. One said they were "very happy with the home". They liked to go out on walks and trips with friends and said staff always supported them to do this. Another person said they preferred to spend more time in her room when they were not out with their family and said that staff respected this. They said the room was kept "spotless and the food is good". Another person told us that they were moving through respite from the acute hospital to home and that staff had supported and encouraged them in their rehabilitation and recovery. All felt that their care was personalised to them.

The care plans were clear and well written. They were based on the original assessment which took place before admission. They showed clear evidence of regular updating and reviews. They showed evidence of working with other services including district nurses and GPs. They showed understanding of the person's strengths and preferences as well as their needs. They were written in a personalised way and covered the essential assessment and actions appropriately. They demonstrated directions for care staff around key issues such as medication and supporting nutrition.

We observed activities during our visit and saw that staff delivered care which was appropriately in line with the care plans and the provider policies. We observed that staff and people using the service interacted in friendly and casual but mutually respecting ways. The interactions throughout the home seemed friendly and relaxed.

We reviewed the provider’s policies and procedures and these appeared appropriate for the type of care provided.