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Inspection Summary

Overall summary & rating


Updated 26 March 2019

About the service: Shandon is a small care home providing care for up to three adults with learning disabilities. The home is a bungalow and there are three single bedrooms on the ground floor. At the time of our inspection, there were two people living at Shandon.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. 'Registering the Right Support' CQC policy.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service: People and their relatives told us they felt safe living at Shandon. Risks to people’s safety had been assessed and measures implemented to keep them safe. A positive approach to risk taking was followed to ensure people’s independence was maintained. Staff were aware of their responsibilities in safeguarding people from abuse and had developed open and trusting relationships with people.

Staff had received training and support from healthcare professionals with regards to people’s individual health needs. This had enabled staff to provide people with individualised support in these areas. People told us they enjoyed their food and were offered choices in how they spent their time.

People and relatives told us that staff were caring and treated them with respect. People were supported to maintain relationships which they told us was important to them. Staff had worked at the service for many years and positive relationships had developed between people. There was a warm and homely atmosphere and people were clearly comfortable living at Shandon.

People received a personalised service and were involved in developing their care plans. Staff knew people’s life histories, preferences and routines. Activities were based around people’s choices and people were supported to take part in the running of their home.

There was a positive culture within the service where people, staff and relatives felt listened to. The registered manager felt supported by the provider and this flowed through the service. Quality assurance systems were in place which ensured high standards were maintained.

Rating at last inspection: At the last inspection the service was rated Good (report published on 17 August 2016)

Why we inspected: This was a planned comprehensive inspection to confirm the service remained Good.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

Inspection areas



Updated 26 March 2019

The service was safe

Details are in our Safe findings below.



Updated 26 March 2019

The service was effective

Details are in our Effective findings below.



Updated 26 March 2019

The service was caring

Details are in our Caring findings below.



Updated 26 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 26 March 2019

The service was well-led

Details are in our Well-Led findings below.