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Inspection Summary


Overall summary & rating

Good

Updated 21 July 2021

Seymour Care Home is a residential care home, registered with the Care Quality Commission (CQC) to provide personal care and accommodation for up to 27 people over the age of 65, including people living with a diagnosis of dementia. On the day of the inspection there were 22 people living at the home.

People’s experience of using this service and what we found

In October 2020 we carried out a targeted inspection in response to concerns. At that inspection we recommended the provider should consult national guidance around creating an environment where people could freely 'speak up' to raise concerns. Progress had been made in this area but there was more work for the provider to do in ensuring this learning was fully embedded in every aspect of service delivery.

Staffing levels had improved to ensure a safe and responsive level of care and supervision was maintained. Systems were in place to ensure people were protected from the risk of abuse. Medicines were managed safely. We were assured staff followed safe infection prevention and control procedures. Current government guidance was being followed to support visitors into the home, and to enable people to participate in visits outside the home.

Staff were caring and sought to ensure people were treated in a dignified and respectful way. Improvements had been made, and were ongoing, to create a more inclusive and supportive environment for everyone. People living in the home benefited from a team of staff who knew them well. Staff were knowledgeable about peoples likes, dislikes, interests and hobbies.

The registered manager understood the importance of not only sustaining recent improvements, but the need for continuous service improvement, centred around evidenced based best practice. Systems for audit, quality assurance and questioning of practice were operated effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 11 September 2019) with one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions of safe, caring and well-led.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We also looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 21 July 2021

Caring

Good

Updated 21 July 2021

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 21 July 2021

Well-led

Good

Updated 21 July 2021

The service was well-led.

Details are in our well-Led findings below.