Background to this inspection
Updated
28 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was conducted by one inspector.
Service and service type: Sutton House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection was unannounced.
What we did: Prior to the inspection we reviewed any notifications we had received from the service and information received from external agencies such as the local authority. The Provider completed a Provider Information Return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection.
During our inspection we spoke with four people, three relatives, two staff, the deputy manager and the registered manager. We reviewed records related to the care of three people. We looked at records of accidents and incidents, audits and quality assurance reports and two staff files. We also looked at documentation related to the safety and suitability of the service. We spent time observing interactions between staff and people within the communal areas of the home.
Updated
28 March 2019
About the service: Sutton House is a residential care home providing care and support to seven men living with a learning disability.
People’s experience of using this service: Sutton House provided an excellent service. People led full lives and were happy. People’s experience was summed up by one person who told us, “I think it is outstanding here, the staff are brilliant. It has changed me, it has made me feel good.”
The outcomes for people living at Sutton House reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People's support focused on them having as full a life as possible, gaining new skills and growing in confidence and independence.
People were safe and protected from avoidable harm and abuse. Risks were managed safely whilst respecting people’s choices. People were supported to develop the skills and confidence they needed to maintain their own safety. People received their medicines as prescribed. There were enough staff meet people’s need and preferences and ensure their safety.
The team at Sutton House were passionate about maximising people’s capacity to make decisions. People were supported by a team of staff who were skilled in meeting people's needs and received on-going training and development to enable them to deliver the most effective service. People received healthcare support from a range of internal and external healthcare professionals and staff empowered people to understand and maintain their own health. People had enough to eat and drink, they were encouraged to make choices about food and drink and provide feedback.
The service had a person-centred culture focussed on the promotion of people's rights to make choices, this resulted in people being valued and treated as individuals. Respect for privacy and dignity was at the heart of the service. People were supported by exceptionally caring staff that knew them well and understood how to maximise their potential. People were supported to maintain relationships with their families and friends and the value of relationships was central to the success of the service. People’s independence was promoted and they received support to achieve their dreams, wishes and aspirations.
People received a personalised service which was responsive to their individual needs. People had active social lives and were a part of their local community. People directed their own support and staff were committed to supporting people to experience a good life. People were encouraged to provide feedback on the service and felt they could raise concerns.
Since our last inspection the provider and registered manager had sustained a high-quality service, resulting continued in positive outcomes for people. The registered manager promoted a culture of equality and person-centred support. They had a vision for the home which was based upon ensuring people’s happiness and upholding their human rights. People and their families were unanimously positive about Sutton House and impact it had on their lives. Suggestions from people, families and staff were used to drive improvements. Robust quality assurance processes ensured the safety and quality of the service.
The service met the characteristics of outstanding in most areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: Outstanding, report published 16 June 2016.
Why we inspected: This was a scheduled inspection based upon the previous rating.
Follow up: We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated Outstanding.