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Inspection report

Date of Inspection: 24 June 2014
Date of Publication: 19 July 2014
Inspection Report published 19 July 2014 PDF | 78.18 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 June 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

Reasons for our judgement

We talked with two staff and they told us they felt equipped to provide the care and support people required. They told us they were well supported by the manager and the deputy manager. One member of staff said, “I enjoy working here, everyone works as a team and if I need help I know there is always someone I can ask.” Staff said they had been given the opportunity to attend lots of training courses and they were positive about the quality of the training and its relevance to their practice.

All the staff either had a nationally recognised care qualification or were currently undertaking one. The manager kept a training matrix which listed all the mandatory training courses, the dates they had been completed by each member of staff and training booked for staff. We saw they covered an extensive range of topics relevant to the needs of the people using the service. All staff were up to date with their training. Copies of the training certificates were kept centrally. This meant staff were provided with the training necessary to deliver safe and effective care.

The manager and the staff we talked with told us staff had supervision every two months. During supervision they had the opportunity to raise issues and concerns and ask questions. They told us their performance was discussed and they were given constructive feedback. Supervision was also used to discuss training needs and cover topics such as adult safeguarding procedures, the Mental Capacity Act and other important topics. When asked how useful staff found it, one said, “100%”, but we don’t have to wait for supervision, if there is an issue we can talk to (the manager or her deputy) at any time.” This meant staff had access to support and appraisal to enable them to further develop their skills.