Background to this inspection
Updated
20 May 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
This inspection was carried out by one inspector.
Service and service type
Hyperion House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection took place on 6 and 7 April 2021 and was unannounced.
What we did before the inspection
We reviewed all the information we had received about this service since the last inspection. This included information of concern, information from the provider and feedback from commissioners of the service and healthcare professionals. We used all of this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with the registered manager, the deputy manager, two nurses, a housekeeper and five care staff. We also spoke with seven people who use the service, three people’s relatives and a healthcare professional. We reviewed the care plans and risk assessments of five people. We reviewed records relating to infection control and how the service supported people.
Updated
20 May 2021
Hyperion House is a care home with nursing for up to 59 older people and people living with dementia. At the time of this inspection there were 14 people living at the service.
Hyperion House has a range of communal areas for people to use, including lounges, a secure garden and a dining room. People’s bedrooms were spread over two floors and people were able to freely move around the home. Due to the occupancy numbers, people were all being supported in the newer purpose built areas of the home.
People's experience of using this service and what we found
People felt safe and at home at Hyperion and spoke positively about the care and support they received. Relatives had peace of mind regarding their loved one’s care.
Nursing and care staff understood people’s needs and how to assist them to protect them from avoidable harm. Detailed person-centred care plans and risk assessments were in place, which provided staff with clear guidance on how to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s medicines were managed safely and appropriately. Nursing staff ensured people received their medicines as prescribed. Staff were responsive to people’s changing medical needs.
The service had infection control processes and systems in place to reduce the risk of people contracting COVID-19. At the time of our visit the service was closed to visitors and new admissions following two positive COVID-19 tests, the service were following local area COVID-19 guidance.
The management team and provider had systems in place to assess and monitor people’s health and wellbeing. The registered manager reviewed all incident and accident records to ensure appropriate action had been taken and to identify trends to reduce the risk of recurrences.
People, their relatives and staff spoke positively about the management of the home and the registered manager. Everyone had experienced impact from the home’s short closure in December 2020 and people and staff discussed how the registered manager and provider had supported them.
The registered manager and provider kept people updated weekly on events in the home and kept relatives updated with how their loved ones were getting on. People and their relatives were often local to Hyperion House or had lived in the local area. People and their relatives felt involved with Hyperion House and discussed the support they received from the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last rating for this service was Good (published 1 May 2018).
Why we inspected
We undertook this focused inspection as part of our regulatory processes following Hyperion House’s reopening in January 2021 following a significant outbreak of COVID-19.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.