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Hatherley Care Home Limited Good

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Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 14 September 2013
Inspection Report published 14 September 2013 PDF


Inspection carried out on 20 August 2013

During a routine inspection

During our inspection on 20 August 2013 we spoke with seven people who lived at the home and a regular visitor. We also spoke with eight staff employed in various roles at the home.

People told us that they felt staff met their needs. One person said, �The care here is really good.� We found that people�s needs were assessed and care and treatment was planned and delivered in line with their care plans.

There were enough qualified, skilled and experienced staff to meet people�s needs. A person who was receiving respite care at the home told us, �I can�t find fault it here. Staff are very good. I press the bell and they�re here right away. Sometimes I have to wait before they can help me, but it�s not unreasonable.� A regular visitor to the home told us, �I�m full of admiration for the staff. They have so much patience.�

People were provided with a choice of suitable and nutritious food and drink. People told us they liked the food and drink that was served and that there was enough of it.

There were appropriate procedures in place for administration of medicines in tablet and liquid form. However, arrangements for the administration of topical medicines, such as creams and gels, were not satisfactory.

People were aware of the complaints system. The seven people who lived at the home that we spoke with said they would tell the staff or manager if anything was worrying them or they were unhappy with any aspect of the service.