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All reports

Inspection report

Date of Inspection: 7 November 2011
Date of Publication: 2 December 2011
Inspection Report published 2 December 2011 PDF


Inspection carried out on 7 November 2011

During a routine inspection

Some of the people who use this service have difficulty understanding and responding to verbal communication. During our visit we were able to hold a verbal conversation with four people. Other people were able to make comments about specific issues, such as the meals, some of the information about people's experiences of this service was

gathered through our observations, review of records and discussions with the manager and care staff.

People with whom we spoke confirmed that they were listened to and respected by

staff. Some people told us that the staff ask them about their preferences, for example,

with regard to what they would like to eat, drink or wear.

When we visited the home on 07 November 2011 people told us that staff consulted with them about their care needs.

People told us that they were satisfied with the level of care and support they received

at Hatherley. One person with whom we spoke told us "The care is very good here."

Those people with whom we spoke said they could choose whether or not to join in

activities and could spend time alone in their room pursuing their own interests if they


Staff spoken with told us they would like to have more time to spend talking to people they cared for and to take them out.

Everyone with whom we spoke told us that the staff at the home were very good. One person said, "They are lovely the staff here."

People told us that they feel well looked after by the staff at Hatherley. One person

with whom we spoke said "The staff are very good. They are friendly."

People told us that they felt comfortable talking to the staff about any issues that they

had and that the manager was also always available for them to talk to.