Background to this inspection
Updated
16 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: This consisted of one inspector.
Service and service type: William Lench Court provides personal care to people in their own homes within the provider's housing scheme.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the provider 48 hours' notice because we needed to ensure somebody would be available to assist us with the inspection.
What we did: Before our inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law. We also reviewed information sent to us from other stakeholders, for example, the local authority. We used all this information to plan our inspection.
During the inspection, we spoke with five people who used the service, one relative and a visiting healthcare professional. We also spoke with seven staff members. This included the registered manager, chief executive, team leader and four care workers. We reviewed a range of records. This included four people’s care records, staff records, audits and records related to the management of the service.
Updated
16 March 2019
About the service: About the service: William Lench Court provides personal care to people in their own homes within the provider's housing scheme. At the time of the inspection they were supporting 30 people.
People’s experience of using this service:
What life is like for people using this service:
People continued to tell us they felt safe and well supported. Staff had a good understanding in how they protected people from harm, and recognised different types of abuse and how to report it. There were enough staff on duty to keep people safe and meet their needs. People’s medicines were managed in a safe way. Safe practice was carried out to reduce the risk of infection.
Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted. Staff spoke positively about the support they received. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people
People told us that staff were kind and caring and treated them with dignity and respect. People had regular care staff who knew how they liked to be supported.
The provider had a system in place for responding to complaints. People knew who to contact if they had any concerns.
The provider had quality assurance systems in place, however they were not fully effective as they had failed to identify some areas requiring improvements. The provider continued to promote an open and honest culture and people told us they were happy with the care they received.
More information is in Detailed Findings below.
Rating at last inspection: Good (report published May 2017).
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will ask the provider following this report being published to tell us how they will make changes to ensure they improve the rating of the service to at least Good. We will revisit the service in the future to check if improvements have been made.
Enforcement:
No enforcement action was required.