Sarat Healthcare Ltd

Sarat Healthcare Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. The service is registered to support older people with dementia and learning disabilities or autistic spectrum disorder and children. At the time of this inspection there was one person using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, the service did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People's experience of using this service and what we found

Right Support:

Staff supported the person who used the service to be involved in maintaining their own health and wellbeing where possible. Staff communicated with the person in a way that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the person’s support needs and received training and had the essential skills and experience to meet the person needs.

Right Care:

The person who used the service was appropriately assessed before their support began. The service worked with the person’s relative to ensure their needs could be met. The person and their relative told us they felt safe in the care of the provider. The person received support with their medicines as prescribed.

The service worked closely with external health professionals to monitor the person's physical health needs when needed. The person who used the service told us they were treated with kindness and their privacy was respected by staff. They were encouraged to express their views and were involved in making decisions about their support with family help. The person’s care plan was detailed and kept up to date to ensure they received effective care and support. The staff encouraged the person to be independent and maintain a safe living environment.

Right Culture:

The person’s relative spoke positively about the management team and staff. People received good quality care by trained staff. Staff understood the persons support needs, which enabled the person to receive compassionate and empowering care that was tailored to their needs. Staff knew and understood the person well. The registered manager promoted a positive and open culture and had a clear vision about the service and the support they delivered. The provider carried out a range of audits to ensure a good quality service was provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us from the 22 December 2021 and this is their first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.