You are here

The Coach House Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 22 October 2020

About the service

The Coach House provides personal care for a maximum of 21 older people, some of whom are living with dementia. At the time of our inspection there were 20 people living at the service.

People’s experience of using this service and what we found

Improvements had been made to medicines management; with clear records showing people received their medicines and topical creams as prescribed. There was a clear commitment from the management team to ensure effective and safe management of medicines.

There was a positive atmosphere in the service and staff worked well as a team. The service was clean and free from odours. Staff were wearing face masks and following COVID- 19 government guidance to minimise risks to people. The management team ensured staff were trained and supported in effective management and control of infection. Communication with people and their families had been seen as a key priority during the pandemic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update) The last rating for this service was requires improvement (published 26 July 2019) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This targeted inspection was carried out to follow up on action we told the provider to take at the last inspection. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.

CQC have introduced targeted inspections to follow up on breaches of regulation or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Coach House on our website at www.cqc.org.uk.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 22 October 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.

Effective

Good

Updated 22 October 2020

Caring

Good

Updated 22 October 2020

Responsive

Good

Updated 22 October 2020

Well-led

Requires improvement

Updated 22 October 2020