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Inspection Summary


Overall summary & rating

Good

Updated 25 May 2017

The service was registered to provide accommodation and personal care for up to 15 people. At the time of our inspection on 27 April 2017 15 people were using the service. At the last inspection in November 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care because staff understood how to protect them from avoidable harm and abuse. People’s medicines were managed safely to ensure they received their treatments at the right time and in the prescribed way. Staff’s suitability to work with people was checked before they were able to work in the home.

The care and support that people received continued to effectively meet their needs. People were provided with choices and when necessary they were supported by staff with their decision making. People were able to choose the food and drinks they enjoyed and were supported to have a sociable mealtime. When necessary people were referred to other healthcare professionals and staff followed the guidance they were provided with.

People’s experience of care remained good. Staff provided kind and compassionate care. People enjoyed the company of staff who protected their dignity and privacy. Relatives were welcomed into the home and supported to spend time with their relations.

Staff continued to respond to people’s needs. People were supported to spend their time as they wanted and staff respected their choices. Staff asked people about information that was important to them to ensure they received care in the way they preferred. People were encouraged to raise concerns or complaints and felt empowered to do so.

The service remained well-led. People and staff were given opportunities to learn about changes in the home which might affect them and were asked to share their feedback. The quality and safety of the service was monitored regularly. The registered manager understood the responsibility of registration with us.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 25 May 2017

The service remains Good.

Effective

Good

Updated 25 May 2017

The service remains Good.

Caring

Good

Updated 25 May 2017

The service remains Good.

Responsive

Good

Updated 25 May 2017

The service remains Good.

Well-led

Good

Updated 25 May 2017

The service remains Good.