You are here

Inspection Summary


Overall summary & rating

Good

Updated 11 January 2018

SignHealth Longley Road is a residential care home based in Tooting, south west London. It provides support within an independent living environment for up to six deaf people with mental health needs. The service is situated over three floors and people have their own private areas with a kitchen, bathroom and lounge area in addition to a bedroom.

At the last inspection, the service was rated Good. At this inspection the service remained Good.

People’s safety was at the heart of the service. People continued to remain safe as the service developed robust risk management plans that identified known risks and gave staff clear guidance about how to mitigate those risks. Risk management plans were reviewed regularly to reflect people’s changing needs. Staff had sufficient knowledge of managing behaviours others may find challenging, in order to keep people safe.

The service had an embedded culture that protected them from the risk of harm and abuse. Staff continued to received safeguarding training and were able to demonstrate significant understanding of what action they would take, should they suspect abuse had taken place. Staff were aware of the providers ‘whistleblowing’ policy.

Incidents and accidents were regularly reviewed to ensure lessons were learnt and the risk of repeat incidents were minimised.

The service ensured specialist equipment was used to keep people and staff safe. Specialist equipment was specific to the people using the service. Adaptions to the environment were undertaken and regularly reviewed to ensure they functioned as intended.

People continued to be supported by sufficient numbers of qualified and suitable staff to effectively and safely meet their individual needs. The service had exceeded the expectations of providing staff that could identify with people’s communication needs and the impact their conditions had on them.

People’s medicines were managed in line with good practice. Staff’s knowledge of medicines management was robust and records confirmed people received their medicines as prescribed. People were encouraged to self-administer their own medicines with support from staff to encourage further independence.

Staff had sufficient understanding of the importance of following good practice in line with infection control management. Records indicated the service monitored and implemented systems in order to reduce the risk of infection.

The embedded culture of the service ensured people continued to be supported to have maximum choice and control of their lives and to be supported in the least restrictive way possible; the policies and systems in the service supported this practice. Staff had a comprehensive understanding of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

People received effective care and support from staff that had undergone regular training both mandatory and person specific. Staff could request additional training should they deem it necessary.

Staff continued to receive regular supervisions and annual appraisals to ensure they reflected on their working practices. Records of staff supervisions were personalised and gave staff clear guidance on how to enhance their skills and the delivery of care.

People were encouraged to maintain healthy lives and have access to sufficient food and drink that met their dietary needs and preferences. People continued to receive support and guidance on how to make healthy choices and had access to healthcare professionals to monitor their health and wellbeing.

The service had an embedded culture of supporting people in a person centred way that was tailored to their individual needs and preferences. People were supported to make decisions about the care they received. The service had robust systems in place that encouraged and empowered people’s differences and treated people equally. Staff treated people with the upmost compassion, respect and maintained their privacy and dignity.

People and

Inspection areas

Safe

Good

Updated 11 January 2018

The service remains Good.

Effective

Outstanding

Updated 11 January 2018

The service remains Outstanding.

Caring

Good

Updated 11 January 2018

The service remains Good.

Responsive

Good

Updated 11 January 2018

The service remains Good.

Well-led

Good

Updated 11 January 2018

The service remains Good.