We carried out the inspection of SignHealth Constance Way on 14 and 28 July 2017. At the time of our inspection there were six people using the service. This was an unannounced inspection.SignHealth Constance Way provides care and support for six profoundly deaf people, who have additional needs due to some mental health problems. The service is run by a national charity. The home is situated close to Leeds City Centre and within walking distance of local facilities. The two storey accommodation has been designed around the needs of deaf people and is fully equipped for this purpose. One of the ground floor flats is also equipped to accommodate a wheelchair user.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the last inspection we found the service required improvements. At this inspection we found the service had now met those requirements.
Staff had a good understanding of their responsibilities in relation to keeping people safe from harm.
There were enough staff deployed to meet the needs of the people and the results of background checks on staff showed that they were suitably employed.
Medicines were administered and stored safely, however medicines records and audits required further scrutiny. The provider carried out assessments to ensure staff were competent to manage medicines.
Staff received regular refresher training to keep their skills and practice up to date.
People were involved in choosing their own foods and they were provided with a well-balanced diet. Staff promoted effective food hygiene practices and healthcare services were accessed to regularly monitor people's health.
The provider followed the legal requirements in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. People told us they were listened to by helpful and kind staff.
People made their own decisions and choices about how they received their care. Staff understood how to meet people's individual needs and respected their privacy and dignity.
Care records were personalised and people's relatives were invited to reviews when people requested this.
Staff held regular meetings with people to discuss their individual needs and help them attain their goals.
Information about how to complain was available to meet people's communication needs and people told us they had no current concerns. People were confident any complaints they raised would be resolved.
Robust audits were carried out to identify shortfalls and improve the service. People and staff were content with how the home was run. The provider had involved people in how the service could be improved.
People who used the service and staff told us the manager was approachable, listened and was supportive to them. There were systems in place to monitor and improve the quality of the service provided.