Woodlands Care Centre

Updated 17 December 2021

The inspection

This was a targeted inspection to check on a specific concern we received about the staffing levels and the safety of people living at Woodlands Care Centre.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector, an inspection manager and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodlands care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. The inspection took place over two days and one of which was carried out in the evening.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included information about incidents that the provider must notify us about. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with five people who used the service and two relatives about their experience of the care provided. We spoke with eleven members of staff including the registered manager, deputy manager, a nurse, senior care workers and care workers.

We reviewed a range of records. This included a variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 17 December 2021

About the service: Woodlands Care Centre is a care home that was providing personal and nursing care to 104 older people at the time of this inspection. The service is divided into five separate units, Dove, Byron, Tennyson, Coleridge and Wordsworth. Each unit consists of lounge areas, dining areas, bathrooms and single bedrooms with en-suite facilities.

People’s experience of using this service:

People felt safe at Woodlands Care Centre and received care from a staff team who were trained and confident to recognise and report any concerns. Potential risks to people were assessed and minimised and people were encouraged to retain their independence.

There were enough staff to ensure people’s needs were met safely in a way that suited them. Staff worked well together and with external care professionals to ensure people received the care and support they needed.

People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff respected people’s views and people were fully involved in making decisions about their care and support.

People had the choice to participate in a wide range of activities, both inside and outside the service. People were provided with a wide range of meals which they enjoyed. People were provided with the support they required to eat and drink. People lived in a service that was homely and well maintained. People and their dignity and privacy was respected.

People received care from staff who were kind and caring. Staff enjoyed working at the service and knew people well. There was a positive culture within Woodlands Care Centre and the registered manager and staff team were committed to providing a high-quality service for the people who lived there.

Rating at last inspection: Good (report published 10 October 2016)

Why we inspected: This was a planned inspection based on the previous rating

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk