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Inspection Summary


Overall summary & rating

Good

Updated 24 January 2018

This unannounced comprehensive inspection took place on the 12 December 2017. The last comprehensive inspection took place on the 29 September 2015. The service was meeting the requirements of the regulations at that time. At this inspection we found the service remained good.

People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. King Charles Court is a care home with nursing which offers care and support for up to 30 predominately older people. It is situated in the town of Falmouth. There are two floors accessed by a passenger lift. Where floors are split there is a stair lift. Each person has their own room which has en-suite facilities. There are two bathrooms with additional toilets located in both services. There is a lounge and dining area on the ground floor. At the time of the inspection there were 27 people living at the service. Some of these people were living with dementia.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service Like registered providers; they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We observed staff providing support to people throughout our inspection visit. We saw they were kind, patient and treated people with dignity and respect.

People who lived at the service and their visitors told us they were happy living at the service and felt safe in the care of staff supporting them. One person said, “Nothing is too much trouble for them [staff].”

People visiting the service told us staff were attentive, kind and caring towards their relatives. They said their relatives were getting the best care possible and staff went above and beyond their expectations with the care provided. Comments included, “Absolutely excellent couldn’t wish for more,” “So safe always feel we can go away knowing [person’s name] is cared for” and “We chose this home because we knew they really care for residents living here.”

The service had systems in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

The premises were regularly checked and maintained by the provider. Equipment and services used at King Charles Court were regularly checked by competent people to ensure they were safe to use.

The environment was warm throughout, homely and welcoming. People frequently told us this was a ‘homely’ place to live and visit. People’s rooms were personalised to reflect their individual tastes. As Christmas was approaching some people had been supported to put up Christmas decorations in their rooms. The focus of the service was to treat people with kindness, compassion and respect and this was witnessed throughout the inspection.

The design of the building and facilities were appropriate for the care and support provided. One of two bathrooms was currently being used for storage of equipment. However, the registered manager informed us of the plans to redesign this bathroom in the near future so it is more suitable for people with limited mobility.

People visiting the service told us they were made welcome by friendly and caring staff and had unrestricted access to their relatives. They told us they were happy with the care provided and had no concerns about their relatives safety.

The service had sufficient staffing levels in place to provi

Inspection areas

Safe

Good

Updated 24 January 2018

The service remains safe.

Effective

Good

Updated 24 January 2018

The service remains effective.

Caring

Good

Updated 24 January 2018

The service remains caring.

Responsive

Good

Updated 24 January 2018

The service remains responsive.

Well-led

Good

Updated 24 January 2018

The service is well led.