Sunridge Court accommodates 43 people in one purpose built building and caters specifically for the Jewish community. The home is over three floors, with the top floor being used for training purposes. There is a large living room with a sun lounge and people have access to a large well-kept garden. At the time of the inspection there were 40 people living in the home.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the last inspection on 22 and 28 January 2016 we asked the provider to take action to make improvements to how individual risks to people using the service were documented. This included guidance provided to staff to help minimise the known risks to people that they worked with. We also asked the provider to take action around providing staff with regular supervision and appraisal and to ensure that people’s care was documented and delivered in line with The Mental Capacity Act 2005 (MCA). At this inspection we found that these actions had been completed.
We have made a recommendation about the safe management and documentation of medicines.
Risk assessments gave staff detailed guidance and ensured that risks were mitigated against in the least restrictive way. Risk assessments were reviewed and updated regularly.
Staff understood what safeguarding was and were aware of how to report any concerns if they had them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff had received training in infection control and were aware of how to control and prevent infection.
Staff received regular, effective supervision and appraisal.
There were individualised care plans written from the point of view of the people that were supported. Care plans were detailed and provided enough information for staff to support people. Care plans were regularly reviewed and updated immediately if changes occurred.
People and relatives were encouraged to help plan end of life care in a tailored way. Staff were compassionate regarding caring for people at the end of their lives.
The home recognised that stimulation and enjoyment were essential to people’s wellbeing. There was a wide variety of activities that people could choose to take part in. people were supported and encouraged to access the community and stay in contact with relatives and friends.
People were supported to communicate using technology and training for people around using the internet had been provided.
Staff, people and relatives were positive about the culture of the home and the management.
Audits were carried out across the service on a regular basis that looked at things like, medicines management, health and safety and the quality of care. Surveys were completed with people who used the service and their relatives. Where issues or concerns were identified, the manager used this as an opportunity for change to improve care for people.