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Inspection Summary

Overall summary & rating


Updated 15 March 2019

About the service:

•Ashely House Care Home is registered to provide accommodation and personal care support to three people who have a mental health condition and, or, older people.

•Ashley House Care Home is a terraced house and accommodation is provided over two

floors. The ground floor communal areas comprise of an open plan kitchen and dining room, and a sitting room. All rooms are of single occupancy.

•At the time of our inspection, three people were using the service.

•For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

•People told us they felt safe living at the service.

•People were safeguarded from the risk of harm, abuse and neglect.

•There were sufficient and suitable staff to meet people’s needs safely.

•Staff knew risks to people and how to provide safe care.

•People told us they were satisfied with the medicines support.

•The service was clean. Staff protected people from the risk of infection.

•Staff told us they felt supported and they received regular supervision.

•People’s needs were assessed before they started receiving care.

•People told us they were supported by appropriately trained and skilled staff.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People's care plans were person-centred. Staff knew how to meet people’s personal needs.

•People told us staff respected their privacy and treated them with dignity. People were involved in the care planning process and their independence was encouraged.

•People knew how to raise concerns and they told us the service was responsive.

•People, staff and healthcare professionals told us they the service was well managed and they found the registered manager approachable.

•The provider had effective systems and processes in place to ensure the quality and safety of service.

Rating at last inspection:

•Requires improvement (report published 27 March 2018).

Why we inspected:

•All services rated "requires improvement" are re-inspected within one year of our prior inspection.

•This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 15 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 15 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 15 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 15 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 15 March 2019

The service was well-led.

Details are in our Well-Led findings below.