Archived: Leyton Lodge

Leyton Lodge is run by Leyton House Community Care Limited. Leyton Lodge is registered to provide accommodation and personal care support to five people who have a mental health condition. Leyton Lodge is a terraced house and accommodation is provided over three floors. The ground floor communal areas comprise of a sitting room and an open plan kitchen and dining room. All bedrooms are of single occupancy and have ensuite facilities. At the time of inspection, five people were living at the home.

Leyton Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe with staff and trusted them. The provider had processes and systems in place to safeguard people against harm and abuse. Staff knew the risks to people and how to support them safely. They were provided with sufficient information in the form of risk assessments on how to mitigate risks to people’s needs. Suitable and sufficient staff were employed to meet people’s needs. Staff followed safe medication management practices. Appropriate infection control practices were followed to control the spread of infection. There were processes in place to learn and share lessons from incidents.

People’s individual needs were thoroughly assessed before they moved to the service. They told us their needs were met by staff who knew their abilities and healthcare needs. Staff received regular and sufficient training and supervision to provide effective care. People were happy with the food and they told us their dietary needs were met. They were supported to access healthcare services. Healthcare professionals told us staff worked well with them to ensure people’s needs were met effectively. Staff had a good understanding of the principles of Mental Capacity Act and Deprivation of Liberty Safeguards.

People told us staff were caring and treated them with dignity and respect. Staff met people’s cultural and religious needs. People told us they were encouraged to learn independent living skills and felt more independent after moving to the service.

Staff knew people’s likes and dislikes. People’s care plans were personalised and they told us they received person-centred care. People were encouraged to raise concerns and they told us they knew how to make a complaint. Staff encouraged and assisted people to participate in activities. There was an end of life care policy in place and staff were appropriately trained.

People, staff and healthcare professionals spoke highly of the management and they told us the service was well-led. There was robust monitoring, auditing and evaluating systems and processes in place to ensure the quality and safety of the service. The registered manager worked with several services to improve the care delivery and people’s experiences.

We saw that people at the service were given the opportunity to consent at each stage of their treatment from the time they arrived at the service to determining who could see their information.

The service recorded when people had attended appointments and when they had refused. The service worked well with other providers and documented interaction with other services so that it was clear who had been involved in people's care.

We looked at three care plans and saw that people received care that was holistic and person centred. People were supported to engage in the community and obtain employment if they wished. People were also supported by the service to maintain family relationships.

On the day of the inspection we spoke to a relative who was visiting and they told us that they are happy with the service and if they had any concerns they would raise them with management.

We found that people who use the service understood the care and support choices available to them and received appropriate care and support that met their needs.