Stoneleigh Residential Care Home Limited

Updated 27 October 2025

Date of inspection: 5 November to 18 November 2025. Stoneleigh Residential Care Home Limited is a residential care home providing personal care to older people, some of whom are living with dementia for up to 27 people, some of whom are living with dementia. The service is across 2 levels and has 2 lounges, a dining area, and gardens at the front and rear of the property. We assessed 33 quality statements across the key questions of safe, effective, caring, responsive and well led. At this assessment, the key question of caring improved and has changed to outstanding. The overall rating has remained good.

The provider demonstrated a positive culture supported by a strong governance framework, ensuring compliance with provider standards and regulatory requirements. There was a strong and consistent management team who were very motivated to improve and develop healthcare provision both inside the service and the wider community.

Managers were proactive in developing professional relationships with others to ensure positive outcomes for people. This included partnerships with people themselves, relatives, external healthcare professionals and community organisations. Learning and innovation were a key contributor to service improvement. Healthcare professionals told us the home’s positive culture and effective communication supported positive working relationships, which achieved high standards of care. Staff received training and support to enable them to meet the responsibilities of their role. They understood their role in keeping people safe, infection control practices were satisfactory and risk management. People received their medicines from trained, skilled, and competent staff.

People’s needs were assessed face to face and care plans were developed. Care plans were robust, detailed and reflected people’s needs, preferences and personal routines. Staff encouraged people to be active and motivated them to engage with others to support their physical and emotional health and social wellbeing. The registered manager promoted equity in access for people both inside Stoneleigh Residential Care Home Limited and in the wider community. Staff advocated on behalf of people to ensure they received the outcomes they had expressed as being important to them. People wished to remain at the care home at the end of their life and staff were skilled and confident to enable this to happen.

Updated 27 October 2025

We spoke with 10 people who use the service and 10 relatives to learn about their experiences of the care provided. People received support from a consistent, compassionate, and dedicated team who show kindness, respect, and genuine care in every interaction. Staff actively promoted independence, dignity, and choice, creating a culture where people felt empowered and included. This continuity helped build strong, trusting relationships that enhanced people’s emotional wellbeing. Staff completed relevant training, giving them the skills and confidence to support people safely and effectively. People filled their rooms with personal touches that celebrated their identities and preferences. Staff greeted visitors openly and without restriction, encouraging family involvement and meaningful social connections. The home nurtured an open, inclusive atmosphere where people could cherish and maintain the relationships that mattered most to them.People’s mealtime experience was calm and enjoyable. People were offered choices and supported appropriately by staff.

Care planning was person-centred and inclusive, involving people, their families, and friends where appropriate. Plans included end-of-life preferences, ensuring care was respectful and aligned with individual wishes. Feedback from health and social care professionals was consistently positive, highlighting effective collaboration and high standards of care. The care home had a structured activity programme. supporting engagement and wellbeing. People had access to healthcare services and attended appointments as needed, with staff supporting them to maintain their health and wellbeing.