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Archived: Wholistic Medical Centre Limited

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Reports


Inspection carried out on 19 April 2013

During a routine inspection

The practice had carried out a satisfaction survey between the period of June to December 2012 to which 100 people responded. People responded that they were satisfied with a range of aspects relating to the care and quality of the service they had received. 80 percent of people rated their overall satisfaction with the practice as ‘’excellent’’ and 15 percent rated it as ‘’very good.’’

People gave their written consent to receive treatment at the practice and we saw completed forms for these in people’s care files.

Staff received appropriate professional development. The doctor and staff kept up to date with research relevant to their practisce through attending courses and reading journals which counted towards their continual professional development (CPD).

People were not verbally informed on how they could raise a complaint. One person we spoke with told us that they did not know how they would raise a complaint if they needed to. However there was information available for people in a range of written formats on the practice’s complaints process. There was a patient manual in the waiting room which detailed how a people could raise a complaint if they wished to and this was also available on the Wholistic Medical Centre’s website.

Inspection carried out on 4 October 2011

During a routine inspection

There is evidence that people are very satisfied with the improvments to their quality of health after consultations at the centre. People feel they are well informed and get a wholisitc approach to care by staff. People appreciate being treated as individuals and their needs listened to by staff. Overall people like the environment of the service and the follow up care provided by the service.

Reports under our old system of regulation (including those from before CQC was created)