Nationwide Care Services Ltd (Wolverhampton)

Nationwide Care Services Ltd (Wolverhampton) provides personal care to people living in their own homes. There were 106 people using the service at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Records were not always regularly reviewed or updated when needed, some individual care plans were not always in place. Although there were enough staff, improvements were needed to ensure people received consistent care from staff and their calls were on time.

The systems in place did not always identify areas of improvement so that action could be taken to make changes.

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.

There were safeguarding procedures in place that were followed when needed. Medicines were administered to people safely and as prescribed. Infection control procedures were followed. People and relatives were happy with the care they received and spoke positively about the company.

People’s care was individual, and their preferences were considered. They were encouraged to remain independent and supported with dignity and respect.

People had access to health professional when needed. They were supported with eating and drinking and to pursue their hobbies and interests. We were notified of significant events within the service and staff felt involved and listened to. The complaints policy was followed when needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 November 2021, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement and Recommendations

We have identified breaches in relation to governance systems at the service. This included how the provider assessed and monitored quality to ensure improvements were consistently made when required.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.