Background to this inspection
Updated
12 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 09 November 2020 and was announced.
Updated
12 December 2020
About the service: Hollywood is a residential care home that provides care for up to older people, some of whom are living with dementia. 33 people lived at the service when we visited.
People’s experience of using this service:
People were supported by staff that were caring, compassionate and treated with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.
People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life histories and individual preferences. They used this information to develop positive, meaningful relationships with people.
People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible.
People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. People told us the atmosphere at the home was relaxed and homely.
Staff liaised with other health care professionals to ensure people's safety and meet their health needs.
Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.
Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.
Audits were completed by staff and the registered manager to check the quality and safety of the service.
The registered manager worked well to lead the staff team in their roles and ensure people received a good service.
More information is in Detailed Findings below.
Rating at last inspection: Good. (Report Published 03 July 2017)
Why we inspected: This was a planned comprehensive inspection based on the rating of requires improvement at the last inspection. We found improvements had been made and the service rating changed to an overall rating of good.
Enforcement:
No enforcement action was required.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.