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Archived: Burdon Grange Care Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 8 October 2015

This unannounced inspection took place on 1 September 2015. We returned on 2 September 2015 as arranged with the registered manager.

Burdon Grange provides accommodation, personal and nursing care for people with varying physical disabilities. The service also provides personal care to people in their own homes in the local area.

When we visited there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and staff demonstrated a good understanding of what constituted abuse and how to report if concerns were raised. Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed.

Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. They were supported to maintain a balanced diet, which they enjoyed. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

Staff relationships with people were strong, caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.

There were effective staff recruitment and selection processes in place. Staffing arrangements were flexible in order to meet people’s individual needs. Staff received a range of training and regular support to keep their skills up to date in order to support people appropriately. Staff spoke positively about communication and how the registered manager worked well with them, encouraged team working and an open culture.

A number of effective methods were used to assess the quality and safety of the service people received.

Inspection areas

Safe

Good

Updated 8 October 2015

The service was safe.

People said they felt safe and staff were able to demonstrate a good understanding of what constituted abuse and how to report if concerns were raised. People’s risks were managed well to ensure their safety.

Staffing arrangements were flexible in order to meet people’s individual needs.

There were effective recruitment and selection processes in place.

Medicines were safely managed.

Effective

Good

Updated 8 October 2015

The service was effective.

Staff received a range of training and supervision which enabled them to feel confident in meeting people’s needs and recognising changes in people’s health.

People’s health needs were managed well.

People’s rights were protected because the service followed the appropriate guidance.

People were supported to maintain a balanced diet, which they enjoyed.

Caring

Good

Updated 8 October 2015

The service was caring.

People said staff were caring and kind.

Staff relationships with people were strong, caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported.

Responsive

Good

Updated 8 October 2015

The service was responsive.

Care files were personalised to reflect people’s personal preferences.

There were regular opportunities for people and people that matter to them to raise issues, concerns and compliments.

Well-led

Good

Updated 8 October 2015

The service was well-led.

Staff spoke positively about communication and how the registered manager worked well with them.

People’s views and suggestions were taken into account to improve the service.

The organisation’s visions and values centred around the people they supported.

A number of effective methods were used to assess the quality and safety of the service people received.