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Inspection Summary


Overall summary & rating

Good

Updated 19 February 2019

At our last inspection in January 2016 we rated the service good. At this inspection, we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Lindly House is a Residential Care Home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Lindly House accommodates up to ten people in one adapted building, where people had access to communal areas along with their own bedrooms. At the time of the inspection, there were ten people using the service.

People were protected from abuse and had risks to their safety assessed and planned for. People received support from sufficient staff and had their medicines administered safely. People were protected from the risk of cross infection. The provider had systems in place to learn when things went wrong.

People had their needs assessed and care plans were in place to meet them. Staff were trained and received support in their role. People received consistent care and the environment had been designed to meet their needs. People had a choice of meals and were supported to eat and drink safely. People were supported to access health professionals advice and had their health needs met.

People had choice and control of their lives and staff were aware of how to support them in the least restrictive way possible; the policies and systems in the service were supportive of this practice.

People were supported by caring staff. People could choose for themselves and were supported to maintain their independence. People’s communication needs were assessed. People’s privacy and dignity was protected by staff.

People were supported by staff that understood their preferences. People understood how to make complaints about the service and felt these would be addressed.

The registered manager submitted notifications as required and understood their responsibilities. The rating from the last inspection was on display.

People’s views about the service were sought and they were involved in decisions about the service they received. There were regular checks on the quality of the service. There were audits in place and action was taken to drive improvement.

Inspection areas

Safe

Good

Updated 19 February 2019

The service continued to be good.

Effective

Good

Updated 19 February 2019

The service continued to be good.

Caring

Good

Updated 19 February 2019

The service continued to be good.

Responsive

Good

Updated 19 February 2019

The service continued to be good.

Well-led

Good

Updated 19 February 2019

The service continued to be good.