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Inspection Summary


Overall summary & rating

Good

Updated 13 February 2021

Lindly House is a residential care home that provides personal care for up to ten people in one adapted building. At the time of the inspection, nine people used the service.

We found the following examples of good practice.

• There was a visiting policy in place, which was shared with relatives. A temporary visiting hub had been implemented within the reception area of the service to ensure people remained safe.

• Staff helped people to utilise technology to maintain contact with their loved ones such as, video calls.

• Staff had continued to provide activities to help reduce social isolation and to promote people’s mental wellbeing during the pandemic.

• Staff had received up to date training on infection control procedures, including Personal Protective Equipment (PPE). Competency assessments were carried out by the registered manager to ensure staff were following the correct guidelines.

• Additional touch point cleaning took place to lower the risk of cross transmission and changes had been made to the environment to encourage social distancing in communal areas.

• Staff were supported by the registered manager during periods of anxiety. There was an open and supportive culture within the staff team and the registered manager was aware of mental health services to signpost staff to if needed.

Inspection areas

Safe

Good

Updated 13 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 13 February 2021

Caring

Good

Updated 13 February 2021

Responsive

Good

Updated 13 February 2021

Well-led

Good

Updated 13 February 2021