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Inspection report

Date of Inspection: 8 May 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF

Overview

Inspection carried out on 8 May 2013

During a routine inspection

We spoke with five people who used the service and their relatives who told us that they were happy with the care they received. One person told us, �I like it here the staff know exactly what I need�. Another person told us, �I enjoy being here it is nice to have some company and the staff are very polite�.

People told us they felt safe and the staff treated them well. Staff we spoke with explained the actions they would take if they felt that people were at risk of harm.

We saw that staff had received a detailed induction before they provided support to people who used the service. Staff we spoke with told us they felt supported by the management to carry out their role.

The provider had a system in place to record and investigate complaints about the service provided. People who used the service told us they knew how to complain if they needed to.