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Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF


Inspection carried out on 20 December 2012

During a routine inspection

During our inspection we spoke with five people using the service, two staff on duty, the registered manager and four visitors. People spoke positively about how they were able to make decisions about their care, spend their time and enjoy shared interests and social events.

We saw that staff treated people with respect and dignity. People told us that choices had been offered and their views had been taken into consideration. One person said, �The staff listen to what we have to say and do their best to make sure we are happy.�

People told us they were satisfied with the care and support they received and were happy with the staff team that supported them. One person said, �It is lovely here, it is like you're own house with company.�

People using the service told us they felt safe, we observed the way staff interacted with people and we saw positive relationships. We found the care and support were delivered in a warm and caring manner. Records were informative and up to date.

We looked at the number of staff on duty and considered there were enough staff available to meet the needs of the people using the service.

We checked records were stored safely and correctly, these systems were improved on the day of our inspection to ensure their safety.