Archived: Friendship Care & Housing Association - 3 and 4 Southbrook Road

We found people and family members were involved with providing their consent regarding the planning of care of people using the service.

Relatives we spoke with told us that the care that was discussed with them matched the care that was being provided to people using the service. They also told us they were regularly kept up to date about the changes made to people's care.

We saw that the care plans were person centred and reflected people's individual needs. We noted staff were compassionate and caring when supporting people. We found there were risk assessments available to inform staff on how to manage any identified risks for people.

We noted the home was clean and there was a cleaning schedule which staff followed. We saw checks were made to review the cleanliness of the home.

We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. The manager showed us the induction plan which new staff had to complete during their employment at 3 and 4 Southbrook Road.

We found the service was well led and had systems in place to monitor the quality of service being provided.

The people who lived at the home had complex needs which meant they were not able to tell us in detail about their experiences. Therefore we observed care practice and staff's interaction with people when they were delivered care. We spoke with two relatives, two members of staff delivering care and the registered manager. We read the care records for two people who lived at the home.

We saw that there was a relaxed atmosphere at the home. Staff demonstrated they understood people's personal needs and the ways they communicated those needs.

We saw that the home was clean and well maintained. We saw that people's bedrooms were personalised and had pictures and photos of them on the wall.

We saw that people were able to move around the home freely and between the two houses if they wished.

On the day of our visit, people who lived at the home engaged in different activities throughout the day. For example two people went to a crafts morning and made calendars, which they showed us.

We spoke with a relative who told us they thought staff were 'exceptional' and that they are 'very supportive' of their family member.