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Inspection Summary

Overall summary & rating


Updated 8 August 2019

About the service:

Haven Nursing Home is a large nursing home, which is registered to provide care for 70 people, of which 10 beds are part of the ‘Discharge to assess’ (D2A) scheme (funded by Clinical Commissioning Groups and North Warwickshire Foundation Trust). The D2A scheme aims to ensure people are moved out of hospital (when medically stable) to receive a period of rehabilitation/re-ablement in a community setting, prior to assessment of their long-term care needs. At the time of our inspection visit there were 64 people living at the home, 8 of whom were on the D2A scheme.

People’s experience of using this service and what we found:

At our last inspection in May 2018 we rated the service as ‘Requires Improvement’ as the registered manager and provider needed to embed and sustain safe procedures, and demonstrate they were consistently mitigating risks to people’s safety. Systems designed to check on and improve the quality of the service provided were not always effective and had not picked up on some of the issues we identified.

At this inspection we found people benefited from a well led service. The service was led by a new provider, a registered manager and management team who were committed to improving people’s lives. People and their relatives were placed at the heart of the service and were involved in choosing their care and support, from pre-admission to living in the home.

People received kind, responsive person-centred care from staff who were well trained, motivated and supported by a registered manager who led the staff team to provide the best care they could. The staff team worked hard to promote people’s dignity and prevent people from becoming socially isolated within the care home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in making decisions about the service, and their day to day lives.

Staff understood how to keep people safe and embraced team working to reduce potential risks to people. Partnership working enabled people to maintain their wellbeing and improved outcomes for people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last comprehensive inspection report for Haven was published in July 2018 and we gave an overall rating of Requires Improvement. At this inspection we found the service had improved and have rated the service as Good in all areas.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 8 August 2019

The service was Safe.

Details are in our Safe findings below.



Updated 8 August 2019

The service was Effective.

Details are in our Effective findings below.



Updated 8 August 2019

The service was Caring.

Details are in our Caring findings below.



Updated 8 August 2019

The service was Responsive.

Details are in our Responsive findings below.



Updated 8 August 2019

The service was Well Led.

Details are in our Well Led findings below.