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Inspection Summary


Overall summary & rating

Good

Updated 9 February 2021

About the service

Trewan House is a residential care home providing personal care and accommodation for up to 44 people aged 65 and over. There were 27 people living at the home at the time of this inspection.

People’s experience of using this service and what we found

People received their medicines safely and as prescribed. One person said, “I get my medication, no worries about that at all. It is spot on.”

The home was clean and hygienic. We observed staff following the relevant guidance and best practice in relation to infection prevention and control (IPC). Staff wore the required personal protective equipment (PPE) and disposed of it safely and in line with current IPC guidance. The home had a COVID-19 testing programme in place for people living at the home and staff.

People said staff came quickly when they needed them. One person said, “They always come when I want them. I press and they come, never have to wait long.” Staff were visible around the home throughout our inspection and responded to requests for support promptly.

People told us they felt safe living at the home. Comments included, “They have people [the staff] coming around to see everything is alright. It makes me feel safe” and “Yes, it is safe. I was just having a chat with one of the carers, every one of them is nice.” There were systems in place to safeguard people from abuse.

Staff were kind, caring and committed to their roles. They had developed friendly relationships with people; in some cases over a period of many years. One person said, “I would say it’s the first choice for anybody. It is so well run and managed, and all the staff all have been lovely. They can’t do enough.”

People and their relatives were familiar with the registered managers and were very complimentary about them. Comments included, “The people manage and own it as well, it’s very good. They are about all the time you see, nice to know they are around about” and “They [the registered managers] are really lovely people, they are people I can talk to. If I have any queries I can ring.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 March 2018).

Why we inspected

We received concerns in relation to the management of medicines and infection prevention and control practice at the home. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained good. This is based on the findings at this inspection. We found no evidence during this inspection that people were at risk of harm from the concerns raised. Please see the safe section of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 February 2021

Caring

Good

Updated 9 February 2021

Responsive

Good

Updated 9 February 2021

Well-led

Good

Updated 9 February 2021

The service was well-led.

Details are in our well-Led findings below.