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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF


Inspection carried out on 10 December 2013

During a routine inspection

During our inspection we observed how staff interacted with people who used the service. We also chatted with people as a group whilst sat in the lounge. People were relaxed and had a friendly rapport with staff. One person told us they liked the staff. Another person told us their routine was relaxed and they could do what they wanted to do. We saw that staff had a good understanding of people�s individual needs.

Systems were in place to protect the rights of people who may lack the capacity to make decisions about their own treatment, care and support. Where people�s liberty was to be restricted, the provider had taken appropriate action to ensure people�s rights were protected.

Staff worked closely with other agencies so that people�s social, emotional and physical health care needs were effectively met.

Sufficient nursing and support staff were available to meet the specific needs of people. One staff member we spoke with said; �We�re a good team�.

Opportunities for on-going training and development were in place. Due to changes in the management team, team meetings and individual supervisions had not been held. These meetings would enable staff to discuss their individual needs.

Systems were in place to monitor and review the service provided. Suitable arrangements in the management and structure of the service were still to be made so that people continued to receive a safe and effective service. This was being addressed by the provider.