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Inspection report

Date of Inspection: 11, 13 April 2011
Date of Publication: 17 June 2011
Inspection Report published 17 June 2011 PDF

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People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

Our judgement

People are encouraged to raise any issue or concerns so that matters can be acted upon and resolved as quickly as possible.

User experience

Unspecified

Other evidence

Prior to this review issues had been raised with us about staffing and meal provisions. These were explored during our visit to the service. Where shortfalls had been identified these have been detailed under the relevant outcomes, 5 and 13.

The new management team are trying to encourage people to report any concerns that they may have so that matters can be dealt with promptly. Any issues raised would be recorded appropriately.

A copy of the homes complaints procedure is contained within the statement of purpose and service user guide, which are made available to people.