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Inspection report

Date of Inspection: 11, 13 April 2011
Date of Publication: 17 June 2011
Inspection Report published 17 June 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Improvements are needed in relation to the quality of service provided.

User experience

Unspecified

Other evidence

Information was sent to us by the provider as part of this review. The provider acknowledged that improvements were needed with regards to people who use the service being more involved in making decisions about their care, treatment and support. This has already been identified with Outcomes 1 and 4

Following changes within the management team the provider has undertaken a thorough review of the service provided at Church Walk. It was acknowledged that improvements were needed across the service. However it was anticipated following the appointment of the new manager and deputy manager, both of whom are qualified mental health nurses, that action required would be planned over the coming months and changes implemented where necessary.