30 April 2015
During a routine inspection
This inspection took place on 30 April 2015 and was unannounced. At our previous inspection in May 2013, we found the provider was meeting the regulations in relation to outcomes we inspected.
Community Options Limited - 73 Repton Road provides accommodation and support for up to five people with mental health difficulties. At the time of our inspection the home was providing support to five people. The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe living at the home and staff treated them well. There were policies and procedures in place for the safeguarding of adults from the risk of abuse and staff were knowledgeable in how to report any concerns appropriately.
Assessments were conducted to assess levels of risk to people’s physical and mental health and these were reviewed on a regular basis. There were arrangements in place to deal with foreseeable emergencies.
There were safe recruitment practices in place and appropriate recruitment checks were conducted before staff started work. There were suitable staffing levels to meet people’s needs.
Medicines were stored, recorded, managed and administered safely and the home environment appeared clean and well maintained.
People were supported by staff that had appropriate skills and knowledge to meet their needs and staff demonstrated a good understanding of people’s right to make informed choices and decisions independently.
People were supported to eat and drink sufficient amounts to meet their needs and ensure a balanced diet and people told us they had access to health and social care professional when required.
People were provided with appropriate information and were supported to understand the care and support choices available to them. People told us they had been involved in the development of their care plans and were consulted about their support needs.
People's needs were assessed and individual care plans were developed with people’s participation to ensure people's choices, safety and welfare was considered.
Staff displayed kindness and patience toward people and there were positive interactions between staff and people using the service. People were supported to be independent and were encouraged to engage in a range of activities that reflected their interests.
There was a complaints policy and procedure in place and copies of the complaints procedure leaflets were available in communal areas throughout the home. People told us they knew about the home’s complaints procedure and would tell a member of staff or the manager if they had any concerns.
There were procedures and systems in place to evaluate and monitor the quality of the service provided. Staff and people using the service worked well together to promote the providers purpose and values and in supporting and improving people’s lives within local communities.
The home promoted an open culture that encouraged feedback from people to drive improvements and enhanced good practice. The home also encouraged involvement from health and social care professionals when required. The provider took account of people’s views about the service provided through the provider’s annual service user surveys and through the homes comments and suggestions box.