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Archived: Community Options Limited - 33 Albemarle Road Good

Inspection Summary


Overall summary & rating

Good

Updated 22 February 2017

This inspection took place on 4 January 2017 and was unannounced. At the last inspection of the service on 30 March 2015, we found the provider was meeting the regulations in relation to the Health and Social Care Act 2008.

Community Options - 33 Albemarle Road is a small residential care home that provides accommodation and personal care support for up to seven adults with mental health needs. At the time of our inspection the home was providing care and support to seven people.

There was a deputy manager in post at the time of our inspection and an acting manager had been appointed and was due to be in post the following week. The service had a registered manager in post, however they were absent from the service for an agreed significant amount of planned time. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Medicines were administered and stored safely, however the management and recording of medicines was not always consistently safe. This required improvement. We made a recommendation that the provider follows best practice and guidance in relation to the safe management and administration of medicines. We will check on this at our next inspection of the service.

Risks to the health and safety of people using the service were assessed and reviewed in line with the provider's policy. There were arrangements in place to deal with foreseeable emergencies and there were safeguarding adult’s policies and procedures in place. Accidents and incidents were recorded and acted on appropriately. There were safe staff recruitment practices in place and appropriate numbers of staff to meet people’s needs.

There were processes in place to ensure staff new to the home were inducted into the service appropriately and staff received training, supervision and appraisals. There were systems in place which ensured the service complied with the Mental Capacity Act 2005 (MCA 2005). This provides protection for people who do not have capacity to make decisions for themselves. People’s nutritional needs and preferences were met and people had access to health and social care professionals when required.

People were treated with respect and were consulted about their care and support needs. Staff respected people’s dignity and privacy. People’s support needs and risks were identified, assessed and documented within their care plan. People were provided with information on how to make a complaint. There were systems and processes in place to monitor and evaluate the service provided. People were asked for their views about the service through residents meetings and satisfaction surveys.

Inspection areas

Safe

Requires improvement

Updated 22 February 2017

The service was mostly safe.

Medicines were administered safely but not always managed safely. We have made a recommendation to the provider to follow safe best practice and guidance in relation to medicines management.

Risks to the health and safety of people using the service were assessed and reviewed in line with the provider's policy.

There were arrangements in place to deal with foreseeable emergencies.

There were safeguarding adult�s policies and procedures in place to protect people from possible abuse and harm.

There were safe staff recruitment practices in place and appropriate numbers of staff to meet people�s needs.

Effective

Good

Updated 22 February 2017

The service was effective.

People were supported by staff that had appropriate skills and knowledge. Staff were supported through supervision and appraisals.

Staff received training that enabled them to meet people�s needs.

There were processes in place to ensure staff new to the home were inducted into the service appropriately.

There were systems in place which ensured the service complied with the Mental Capacity Act 2005 (MCA 2005). This provides protection for people who do not have capacity to make decisions for themselves.

People�s nutritional needs and preferences were met.

Caring

Good

Updated 22 February 2017

The service was caring.

Staff treated people in a respectful and dignified manner. People�s privacy and independence was respected.

People were consulted about their care and support needs.

People were supported to maintain relationships with relatives and friends.

Staff were knowledgeable about people's needs with regards to their disability, race, religion, sexual orientation and gender and supported people appropriately to meet their identified needs and wishes.

People were provided with information about the home.

Responsive

Good

Updated 22 February 2017

The service was responsive.

People�s care needs and risks were assessed and documented within their care plan.

People�s needs were reviewed and monitored on a regular basis.

Staff encouraged people to be as independent as possible.

People were aware of the provider�s complaints procedure.

Well-led

Good

Updated 22 February 2017

The service was well-led.

There was a deputy manager in post at the time of our inspection. They were knowledgeable about their responsibilities with regard to the Health and Social Care Act 2014.

There were systems and processes in place to monitor and evaluate the service provided.

People were asked for their views about the service through residents meetings and satisfaction surveys.