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Inspection Summary


Overall summary & rating

Good

Updated 22 September 2017

The inspection took place on 2 September 2017 and was unannounced. Bella Care Home is a residential care home for up to three people. It specialises in the care of people who have a learning disability.

People were not all able to fully verbalise their views and used other methods of communication, for example pictures and sign language. We therefore spent some time observing people.

The service had a registered manager, who is also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good;

One staff said; “Lovely lovely place. I couldn’t work anywhere else.” A relative recorded onto a survey; “We are happy (with Bella Care Home). It’s brilliant!”

People remained safe at the service. There were sufficient staff to support people and meet their needs including with any activities undertaken. Completed risk assessments had enable people to retain as much independence as possible and to receive care with minimum risk to themselves or others. This is particularly important for people who may at times challenge others. People received their medicines safely.

People continued to receive care from staff who had the knowledge and skills needed to effectively support them. Staff were well trained and competent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's healthcare needs were monitored by the staff and people had access to healthcare professionals according to their assessed needs.

The staff were very kind and caring and people had built strong long term relationships with the staff. We observed staff being patient and kind. There was a happy and relaxed atmosphere in the service. People's privacy was respected. People where possible, or their representatives, were involved in decisions about the care and support people received.

The service remained responsive to people's individual needs and provided personalised care and support. People were able to make choices about their day to day lives. Complaints were fully investigated and responded to. People were assisted to take part in a wide range of activities and trips out according to their individual interests.

The service continued to be well led. Staff told us the registered manager was approachable. The registered manager had sought people's views to make sure people were at the heart of any changes within the home. The registered manager monitored systems which enabled them to identify good practices and areas of improvement.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 22 September 2017

The service remains Good

Effective

Good

Updated 22 September 2017

The service remains Good

Caring

Good

Updated 22 September 2017

The service remains Good

Responsive

Good

Updated 22 September 2017

The service remains Good

Well-led

Good

Updated 22 September 2017

The service remains Good