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Inspection Summary


Overall summary & rating

Good

Updated 4 October 2017

This inspection took place on 23 August 2017 and was unannounced. Ashley Court is registered to provide accommodation for people who require nursing or personal care. At the time of our inspection there were 26 people living at the service.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

At our last inspection we found medicines were not always stored safely, at this inspection we found the provider had made the required improvements. People had support from staff to safely administer medicines as prescribed and medicines were stored safely. People were protected from the risk of harm. Staff understand how to safeguard people and manage risks effectively. People were supported by sufficient staff that had been recruited safely.

People were supported by staff that understood their needs. Staff were knowledgeable and had regular updates to their training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were given a choice of food and drinks and had access to health professionals to support and maintain their health and wellbeing.

People said staff were caring and they felt involved in all aspects of their care; Staff ensured people had a choice and were supported to maintain their independence. People’s privacy and dignity was maintained by staff.

People received support from staff that understood their needs and preferences. People were supported by staff to take part in activities and could spend time doing things they enjoyed. People understood how to make a complaint and complaints were used to improve the quality of the service people received.

People felt able to engage with the management team. Staff told us they could access support from the management team. We saw the provider had systems in place to ensure people received a good quality service.

Inspection areas

Safe

Good

Updated 4 October 2017

The service is safe.

People received their medicines as prescribed.

People were safeguarded from harm.

People were supported to manage risks to their safety.

People received support from safely recruited staff. There were sufficient staff to meet people’s needs.

Effective

Good

Updated 4 October 2017

The service remains Good

Caring

Good

Updated 4 October 2017

The service remains Good

Responsive

Good

Updated 4 October 2017

The service remains Good

Well-led

Good

Updated 4 October 2017

The service remains Good