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Inspection Summary


Overall summary & rating

Good

Updated 12 January 2019

This unannounced inspection took place on 11 December 2018.

Rosemary Lodge is registered to provide accommodation and personal care for up to 32 people. Care is provided over two floors and there is a choice of three communal areas for people to use. There were 28 people living in the home at the time of our inspection.

People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff knew how to recognise abuse and understood the actions they should take to report concerns. There were risk assessments and management plans in place to support people safely. Medicines were stored, recorded and administered correctly to ensure people had the medicines which were prescribed for them. There were sufficient suitably recruited, trained and supported staff who were aware of infection control requirements to protect people from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were provided with food and drinks which met their needs and preferences and enjoyed a sociable mealtime experience. People’s health and wellbeing needs were monitored and other healthcare professionals contributed to their care whenever necessary.

Staff provided kind, compassionate and thoughtful care which promoted people’s dignity and recognised their right to privacy. Relatives were warmly welcomed and involved. People were given opportunities to take part in social activities inside and outside of the home. Staff knew people well and care was reviewed with people to ensure their support reflected the level of care and assistance they required.

People were complimentary about the management of Rosemary Lodge. People and staff and were given opportunities to share their views of the service. There were audits in place to review the quality of care and identify shortfalls. The registered manager was fulfilling the requirements of their role.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 January 2019

The service remains Good.

Effective

Good

Updated 12 January 2019

The service remains Good.

Caring

Good

Updated 12 January 2019

The service remains Good.

Responsive

Good

Updated 12 January 2019

The service remains Good.

Well-led

Good

Updated 12 January 2019

The service remains Good.