The Care Quality Commission

Archived: Shandon House

3 Mill Road, Eastbourne, East Sussex, BN21 2LY (01323) 723333

Provided and run by:
Mrs Lindsey Bree & Ms Carlene Fox

Important: The provider of this service changed. See new profile

All Inspections

13 November 2012

During a routine inspection

During our visit we spoke with several people who lived at the home and four staff members. People we spoke with were very happy at the home. One person told us, 'the food is very nice and you couldn't beat the staff.' Another person said, 'my independence is respected, I get up and get dressed when I want.' Others told us,' if you don't like what's on the menu they always offer you an alternative.'

The staff we spoke with were knowledgeable about the people they cared for and the level and type of support they needed. They were all very happy with the levels of staffing and enjoyed working there. One told us, 'it's a friendly, happy atmosphere and everyone is hard working.'

We saw evidence that the service supported staff to deliver appropriate care and treatment safely in the form of training records, audits and minutes from regular staff meetings. The home had quality assurance systems to assess their performance and ensure improving standards. This included regular meetings for relatives, residents' questionnaires and surveys to inform plans for both short and long term improvements at the home.

You can see our judgements on the front page of this report.

10 September 2012

During an inspection looking at part of the service

During our inspection we spent time reviewing records and talking to staff to ensure that the actions for improvement identified at our last inspection had taken place. We spoke to two members of staff who told us that things had changed in the last six months. One member of staff told us, 'There is help for you, what you need to support people is made available, you are developed in your job and you are taught how to do things'.

We spoke with one person who used the service. They told us, "I am very happy here in what is very difficult circumstances for me personally. Staff are very helpful; all my requirements have been met so far".

16 March 2012

During a routine inspection

People told us that they were happy with the care and support they received and that their needs were being met. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care.

Some people who use the service were unable to communicate fully and tell us what they thought of the quality of the care due to their communication difficulties. However through observation during the site visit we were able to observe staff supporting people who use the service in a respectful way and that staff took time to explain where possible the options available and supported them to make choices.