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Inspection Summary


Overall summary & rating

Good

Updated 9 October 2019

About the service

Maple Leaf House is a nursing home providing personal and nursing care to 27 older people who may be living with dementia. The service can support up to 48 people.

The home is situated in a residential area of Ripley. The home has three lounge areas, a sensory room and reminiscence room. All areas of the home are on the ground floor and people have individual bedrooms which they can personalise. There is a garden in the centre of the building which people can use.

People’s experience of using this service and what we found

People were happy and relaxed with staff and there was enough staff to support them. Staff were safely recruited to ensure they were suitable to work with people. Staff were knowledgeable and trained in safeguarding and knew what action they should take if they suspected abuse was taking place. Medicines were managed safely in accordance with current regulations and guidance and people received their medicines as prescribed. Accidents and incidents were recorded, and steps taken to minimise the risk of similar events happening in the future. Risks associated with the environment and equipment had been identified and managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were being supported to make decisions and where people lacked capacity decisions were made in their best interests.

Staff had received the training they needed to know how to support people and had supervision from nursing staff and managers. People were encouraged and supported to eat and drink well and there was a varied daily choice of meals; special dietary requirements were met. Health care was accessible for people and appointments were made for regular check-ups as needed. Oral hygiene checks were completed in the home and referrals made where additional dental care was needed.

People chose how to spend their day and they took part in activities they enjoyed. Family members were able to join in any activity and people were supported to stay in touch with their families and receive visitors. A resident chaplain conducted services in the home and provided people with opportunities to reflect. Friendly relationships had been developed between people and staff. Care plans described people’s needs and preferences and these were reviewed. People were encouraged to be as independent as possible.

The provider undertook quality assurance reviews to measure and monitor the standard of the service and drive improvement. People were encouraged to express their views and were invited to complete surveys. Feedback received showed people were satisfied overall, and felt staff were friendly and helpful. People felt listened to and any concerns or issues they raised were addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Published April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 October 2019

The service was well-led.

Details are in our well-Led findings below.