• Care Home
  • Care home

Handsworth

Overall: Good read more about inspection ratings

West Road, Bowdon, Altrincham, Cheshire, WA14 2LA (0161) 928 5314

Provided and run by:
Methodist Homes

Latest inspection summary

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Background to this inspection

Updated 11 April 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The first day of inspection was completed by an adult social care inspector and an expert by experience. An expert by experience (ExE) is a person who has personal experience of using or caring for someone who uses this type of care service. The second day was completed by one adult social care inspector.

Service and service type

Handsworth is a care home. People in care homes receive accommodation and nursing or personal care. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

At the time of this inspection the registered manager was on long-term leave. However, the deputy manager had assumed day-to-day responsibility for the running of the home and had delegated responsibilities to ensure legal requirements were being met. The deputy manager was also well supported by the area support manager.

Notice of inspection

Day one was unannounced. Day two was by mutual arrangement with the management team.

What we did

We reviewed information we had received about the home since the last inspection. This included details about incidents the provider must notify us about and we sought feedback from the local authority who work with the home. We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with 11 people who used the service and five visiting relatives to ask about their experience of the care provided. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the deputy manager, area support manager, and seven members of staff covering a variety of roles.

We looked at records relating to the quality and safety of care being provided and records associated with the building and premises.

Overall inspection

Good

Updated 11 April 2019

About the service

Handsworth is a residential care home located in the borough of Trafford, Greater Manchester. The home is registered with the Care Quality Commission (CQC) to provide care and accommodation to a maximum of 43 people, aged over 65 years. At the time of this inspection the home had two vacancies.

People’s experience of using this service:

¿ People living Handsworth received outstanding care which was responsive to their needs.

¿ We received excellent feedback from people and their relatives regarding the quality of care provided to people living at the home.

¿ Staff consistently demonstrated the values of the home and put people at the heart of everything they did.

¿ Staff were clear they worked as a team and for the benefit of people living at Handsworth.

¿ Equality, diversity and protecting human rights was a golden thread that ran through every aspect of the home. People were valued as individuals and diversity was celebrated.

¿ Activities were meaningful and reflected people’s interests and personal preferences

¿ People's support plans were tailored to them and had been developed with involvement of their families.

¿ Food was home cooked with a varied menu and people were given lots of choice

¿ The management team was highly effective and led by example. There was a strong culture of continuous learning, openness and transparency.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

‘Requires Improvement’ (report published on 14 February 2018).

Why we inspected

This was a planned follow-up inspection based on the rating at the last inspection. At this inspection, the key questions of safe, effective and well-led have improved to good. The key question of caring has improved from good to outstanding. The overall rating is now 'Good.'

Follow up

We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated ‘Good.’