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Inspection Summary


Overall summary & rating

Good

Updated 13 April 2019

About the service: Bridge Court is located in Wolverhampton in the West Midlands. It is a domiciliary care and extra care housing service that provides personal care to people who

are tenants. At the time we inspected, Bridge Court was providing personal care to 26 people who lived at the scheme. The service caters for older and younger adults who may have a range of needs, for example a learning disability, mental health need or a physical or sensory disability.

People’s experience of using this service: People we spoke with told us they felt safe with the management and staff that support them. A person living at the service told us “That she is never frightened as there were people around all the time and staff are only a buzzer away.”

People were supported to have maximum choice and control of their life and they were supported in the least restrictive way possible.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

Staff spoken with respected and understood a person’s right to privacy and promoted their independence. People told us staff were kind, caring and showed them respect. People's dignity and privacy was respected and they were able to make choices about how their care was delivered. People's independence was promoted.

The registered manager and staff observed and spoken with showed respect and kindness towards people. They were passionate about their role and told us that people who live here come first and we do everything we can to ensure they have the best quality of life. People were involved in making decisions about their care.

We met a number of people who used the service all were relaxed and we saw people were comfortable with staff.

People’s nutritional needs were met and a number of food options were available. People could choose to cook in their flat or they could order a meal and have it delivered to their flat or eat in the communal restaurant. People were encouraged to eat healthy meals and staff provided advice on health and well-being. The management team and staff knew when to refer people to other health professionals for advice and support.

There was a complaints procedure which was made available to people. People told us they would discuss any concerns or worries with the care staff. A leaflet entitled ‘No Secrets Here’ was available in the entrance hall for all relatives and visitors to take. This provided a confidential number to discuss any concerns and obtain advice.

Rating at last inspection: Good (21 July 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

For more details please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 13 April 2019

The service remained good

Details are in our Safe findings below.

Effective

Good

Updated 13 April 2019

The service remained good

Details are in our Effective findings below.

Caring

Good

Updated 13 April 2019

The service remained good

Details are in our Caring findings below.

Responsive

Good

Updated 13 April 2019

The service remained good

Details are in our Responsive findings below.

Well-led

Good

Updated 13 April 2019

The service remained good

Details are in our Well Led findings below.