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Inspection Summary


Overall summary & rating

Good

Updated 14 May 2019

About the service: Archers Court provides care to people living in specialist ‘extra care’ housing. Archers Court comprises a mixture of one or two bedroom apartments in a shared site or building for single or couple habitation. The accommodation is leasehold and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service. 2 people received the regulated activity of personal care at the time of this inspection.

¿ People who used the service told us they felt safe. One person said, “I feel very safe, very safe indeed.”

¿ Risks to people’s safety and welfare were regularly assessed, reviewed and safely managed.

¿ Staff knew how to keep people safe from harm, and when to raise concerns they may have. People’s medicines were safely managed and given to them when they needed them.

¿ People were cared for by enough staff who met people’s needs safely. Staff were employed following robust procedures to ensure they were appropriate for the role they were employed for.

¿ Staff received appropriate training, they felt supported in their role and could discuss their ongoing development.

¿ People received care from staff in a dignified and sensitive manner. People told us how staff were kind and caring and treated them with kindness and respect.

¿ People were supported to have choice and control of the care and support they received. We saw examples of how people were supported to retain and increase their independence.

¿ People were supported to engage in social activities that met their interests.

¿ Complaints received were managed well.

¿ There was a registered manager in post however they were not available at this inspection. The deputy manager was managing the service at the time of this inspection. Systems were in place to monitor the quality of care provided to people.

Rating at last inspection:

At the last inspection on 18 February 2016 the service was rated as ‘Good.’ The report was published on 19 July 2016. The service has remained rated Good in all areas and Good overall.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 14 May 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 14 May 2019

The service remained effective

Details are in our Effective findings below.

Caring

Good

Updated 14 May 2019

The service remained Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 14 May 2019

The service remained Effective.

Details are in our Effective findings below.

Well-led

Good

Updated 14 May 2019

The service remained Well Led.

Details are in our Well Findings below.