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Inspection Summary


Overall summary & rating

Good

Updated 19 March 2019

About the Service: Abbey Park is a nursing home that can support up to 84 older people who require personal or specialist nursing care, rehabilitation and dementia care. The home provides care in a number of separate units situated over two floors.

People’s experience of using this service:

¿People felt safe but risk management plans were not always available to ensure a consistent and safe approach by staff in managing risk.

¿Staff knew people well and there were enough care and nursing staff on duty to meet people’s needs.

¿Staff were recruited safely and received comprehensive training and support to care for people effectively. This included checks to ensure nurses were appropriately registered to work at the home.

¿The environment was clean and staff followed good infection control practice.

¿Overall medicines were managed safely, and people had access to healthcare professionals when needed.

¿People’s needs were assessed before they moved into the home to make sure their needs could be met.

¿People’s nutritional and hydration needs were met as staff supported those who needed assistance.

¿Staff cared about people and were responsive to their needs. Overall, care plans supported staff to provide personalised care.

¿People were supported to be independent, their privacy was respected, and their dignity was maintained.

¿People’s end of life wishes were identified and within care records to help ensure their wishes were respected at the end stage of life and following their death.

¿People had access to a variety of activities and had some opportunities to maintain links with the community.

¿ People were happy with the care they received and with the management of the service.

¿Complaints were managed in accordance with the provider’s procedure.

¿There were systems to monitor the quality and safety of the service and views shared with us were mostly positive, although some people and relatives didn’t feel they were provided with opportunities to share their views.

¿ Staff were given opportunities to discuss areas of improvement to learn lessons when things had gone wrong.

¿Feedback people had provided at meetings had been listened to and action taken where possible in response this.

At this inspection we found the evidence supported an overall rating of 'Good'. More information in 'Detailed Findings' below.

Rating at last inspection: At our last inspection we rated the service as 'Requires improvement' overall. The report was published on 9 February 2018.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 19 March 2019

The service was not consistently safe.

Effective

Good

Updated 19 March 2019

The service was effective.

Caring

Good

Updated 19 March 2019

The service was caring.

Responsive

Good

Updated 19 March 2019

The service was responsive.

Well-led

Good

Updated 19 March 2019

The service was well led.