Moor Allerton Care Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them.

The management team had not been consistent in how they carried out initial assessments when people moved to the service. Some assessments were carried out better than others. Care plan reviews did take place. However, care plans were not always fully person-centred. We found no impact on people.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Most people said staff listened to them and acted on their wishes. People were supported with nutrition and hydration. Staff encouraged people to use the on-site cafe for meals or helped them prepare meals in their homes.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
Staff felt they worked well together as a team and were well supported by the management team. However, they acknowledged that a recent change in management had disrupted the team somewhat. Staff communicated well with people’s relatives. Healthcare partners told us staff worked well with them.
A visiting professional said, “I have never seen any disagreements between staff, they know the residents/family members and always appear in discussions/handing over with each other.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff ensured people received a suitable diet to help manage their health needs. People were supported to stay hydrated and take exercise. Staff enabled people to have easy access to healthcare support when they needed it.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Most people were relatively independent and did not require detailed monitoring by staff. Records showed people were monitored when required and staff reacted to issues when they occurred, such as contacting healthcare professionals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to have maximum choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff demonstrated a clear understanding of the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. Staff had received training regarding the MCA and policies were in line with the principles of the MCA.

Some best interests decisions were not in line with best practice guidance, we brought this to the manager’s attention who confirmed they would take action.