Moor Allerton Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect, and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives said staff treated them with kindness and respect. A person said, “[Staff] treat you with respect. They don’t look down on you.” When asked if staff treated a person with respect, a relative replied, “Oh definitely, [staff] are always popping by and saying hello [person].”
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. However, documentation did not always support this.

Staff knew people well, working with them to ensure they were safe and well cared for. However, care records did not always reflect people’s individual needs fully. For example, a care plan for a person with Parkinson’s contained very limited information about their condition and how to manage it.

People told us staff knew them. A relative said, “[Staff] know mum, they know what she’s like.”
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People confirmed staff listened to their own choices and preferences, such as giving them their preferred drinks.

A person explained staff checked before providing personal care, to see if they would like to wash the areas they could reach themselves.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were vigilant and quick to respond to people’s needs when they requested support. People and relatives told us staff often called into their homes to check on them. When asked if staff were responsive a relative said, “Yes, definitely [person] is safe because I find all the carers friendly and I have peace of mind that everyone’s looking out for her.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff and the management team acknowledged there had been a period of uncertainty due to a change in management. However, staff reported they were well supported by the management team. A staff member said, “I can honestly say that I do feel well supported by our management team.”
The manager supported staff through supervisions and competency checks, and operated an open-door policy for staff to come and speak to her.