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Willersley House Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 27 April 2021

Willersley House is a residential care home that provides support and accommodation for up to 34 older people. At the time of the inspection, 32 people were using the service. The home is split over three floors with communal areas and bathrooms around the building. People had their own bedrooms and en-suite facilities were available.

We found the following examples of good practice.

The provider had put in place safe visiting processes which followed government guidance. Visitor protocols guaranteed anyone entering the service received a lateral flow coronavirus test prior to entry, was temperature tested and provided with personal protective equipment (PPE) to remain safe during their visit.

People were supported to maintain important relationships with their families and friends. The service had visiting areas and a booking system supported staff to appropriately clean areas between use. Processes were in place to enable people to receive visitors at the end of their lives.

Changes had been made to the service to ensure people could practice their religion safely. This included arranging furniture to promote social distancing. Staff were mindful of social distancing and wore personal protective equipment (PPE) when it could not be maintained.

Staff were trained in the use of PPE and used it appropriately. The management team regularly monitored PPE use to ensure staff had the relevant skills and knowledge.

People were admitted to the service safely. Isolation processes were implemented for people new to the service and if people displayed symptoms of COVID-19 or received a positive test result. Staff and people using the service were regularly tested for COVID-19.

The service was clean and tidy. Extra cleaning was regularly completed and focused on frequently touched areas to help reduce the risk of infection.

Inspection areas

Safe

Outstanding

Updated 27 April 2021

Further information is in the detailed findings below.

Effective

Outstanding

Updated 27 April 2021

Caring

Outstanding

Updated 27 April 2021

Responsive

Outstanding

Updated 27 April 2021

Well-led

Outstanding

Updated 27 April 2021