Trembaths

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At the last inspection we rated this key question as good. At this inspection this key question has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us staff were very kind and caring. A person said, “Without exception, they are all kind and incredible.” A relative said, “Trembaths is a very caring environment. [Person] could not be in better hands.”

Staff were patient, kind and friendly when interacting with people. We observed people had good relationships with staff. Staff were respectful when assisting people. We heard a staff member check before they left a room, “Do you have everything you need, are you warm enough.”

Staff knew how to promote people’s dignity. A staff member told us, “I knock before I go in, close doors and curtains, cover people during personal care, and call them by their preferred name.”

The registered manager regularly walked round the home to help monitor people were supported with dignity and kindness. People told us they popped in and checked everything was ok.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us they felt they were treated as an individual, in a way they liked. A person said, “I am so happy, didn’t want to live into care, but glad I did.” The person gave us examples of how they felt they were treated as an individual.

Staff were able to tell us about people’s individual needs and preferences. A staff member said, “Care is tailored to the individual.”

Care plans were detailed and gave information about people’s needs, preferences and lifestyles. These were updated with changes and reflected people’s involvement.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People, and their relatives, said they were supported in relation to independence and choice.

Staff felt people were supported to maintain independence choice and control. They also felt there were sufficient opportunities to promote their wellbeing. A staff member said, “I believe care at Trembaths is person-centred and based on residents’ individual needs and preferences. I would be happy for a relative of mine to receive care here, based on my positive experience.”

We observed people being asked if they were ready for care or support. This was done in a respectful and patient way.

We saw people had their own routines and preferences and staff followed their wishes. For example, eating in their room.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People said their needs were met when needed. Relatives were positive about staff approach and how attentive they were to meet people’s needs. A relative said, “There are plenty of staff who are always responsive to need.”

The management team had systems in place which enabled them to have oversight of all records of care provided to ensure each person received the care they needed, when they needed it. The deputy manager completed daily checks specifically in relation to care delivery. We discussed the need for them to record those checks to enable them to identify any themes and trends they needed to address.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff said they felt supported by the management team. A staff member said, “My manager is very good to both residents and staff. Management carries out spot checks, and I feel comfortable sharing my views or raising concerns. I believe staff are treated well, and good communication helps us maintain standards.”

Staff received regular supervision and training. Updates and information, including upcoming training, were displayed on the staff notice board.

There was support available for staff to promote their wellbeing and other areas of their lives where this may be needed, such as same day access to a GP. Staff were encouraged to speak with the management team and information was available about where they could access additional support.