Archived: Woodview Care Home

Updated 7 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 August 2017 and was unannounced. The inspection was carried out by one adult social care inspector.

Before the inspection, we reviewed the information we held about the service including statutory notifications sent to us by the registered manager about incidents and events that occurred at the service. Statutory notifications include information about important events which the provider is required to send us by law. We used this information to plan the inspection. The provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Before our inspection, we reviewed the PIR.

During the inspection, we spoke with a relative and a GP and asked them for their feedback about the service. We spoke with the registered manager and three members of care staff.

We reviewed four people's care records including their medicines administration records. We looked at three staff files including recruitment, training, supervision and duty rotas. We read other records relating to the management of the service that included incident reports, safeguarding concerns, complaints and audits to monitor quality of the service. We checked feedback the service had received relatives and healthcare professionals.

We undertook general observations and formal observations of how staff treated and supported people throughout the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 7 September 2017

Woodview Care Home is a care service providing accommodation and personalised support for up to nine adults with autistic spectrum conditions, learning disabilities and complex needs. It is based in Sheffield. Every two bedrooms share an en-suite, adapted bathroom. The home has an open plan lounge and dining area. The lounge patio doors lead to a level access patio and sensory garden. People living at Woodview Care Home have access to an on-site hydrotherapy pool.

At the last inspection, the service was rated as Good.

People were unable to tell us about the service because of their complex needs. Relatives told us the service was safe and provided good support for people. Staff said and records confirmed, they were well trained in safeguarding adults and were confident that any concerns would be dealt with by the organisation.

The registered manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions. Risk assessments had been developed to minimise the potential risk of harm to people who stayed at the service. These had been kept under review and were relevant to the care and support people required.

There were enough staff to care for the people they supported. Checks were carried out prior to staff starting work to reduce the risks of unsuitable staff working at the service. Staff received a comprehensive induction into the organisation, and a programme of training to support them in meeting people's needs effectively.

Medicines were managed and administered safely by staff who were appropriately trained and had their competencies checked.

Relatives told us staff were caring and had the right skills and experience to provide the care required. People were supported with dignity and respect and given choices in relation to how they spent their time. Staff encouraged people to be as independent as possible.

People continued to receive good care. People had developed positive relationships with staff who understood their individual routines and preferences, and knew what was important to them. Staff were caring and treated people with respect, kindness and dignity.

Care plans contained information for staff to help them provide personalised care and reflected people's care needs. People and families were involved in reviews of the care provided with staff and other professionals involved in supporting people.

People were supported to eat and drink well and to access healthcare services when required. We observed regular snacks and drinks were provided between meals to ensure people received adequate nutrition and hydration.

The provider had a system in place to ensure that complaints were recorded and responded to in a timely manner. The registered manager conducted a range of audits to ensure an effective monitoring of the quality and safety of the services. Relatives and staff had regular meetings where they had the opportunity to voice their opinions and have a say in how the service was run.