You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 April 2019

About the service: Stanton Lodge provides personal care support to people living in flats that they either owned or rented. The service supported 19 older people at the time of the inspection.

People’s experience of using this service:

¿ The registered manager understood people’s needs very well and managed Stanton Lodge in an open and inclusive way. They were very passionate about providing excellent quality care to people which resulted in people’s needs being met appropriately.

¿ People used a service that prided itself on being very caring and flexible to meet people’s individual needs.

¿ Staff went over and above their usual care duties to form trusting and caring relationships with people and their relatives.

¿ Feedback from people and their relatives was all very positive. One person said, “You really feel you are under their [staff] wing. It's the caring that's so wonderful. You wouldn't get it for a million pounds.”

¿ Detailed and effective audits and monitoring systems were in place to ensure records were up to date.

¿ People felt safe living at the service and were supported by staff who knew how to protect them from harm and abuse.

¿ Information in people’s support plans was informative and person centred, giving staff details on how the person wanted to be supported.

¿ The staff had the skills and experience to provide effective care. Staff had received regular training to provide safe care.

¿ Systems were in place to ensure people received their prescribed medicines safely.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service met the characteristics of Good in Safe, Effective, Responsive and Well Led and Outstanding in Caring.

Rating at last inspection: At the last inspection the service was rated good (report published 23 September 2016).

Why we inspected: This inspection was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 26 April 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 26 April 2019

The service was well-led

Details are in our Well-Led findings below.